Self Managed Services and Support

Unless semi-managed support is selected and paid for as an add-on all services are self managed , if your service is self managed then the responsibility for  management of your service is your own, support tickets for issues outside your control such as network related problems or if your service becomes unavailable will still be given high priority.

If you make your service unavailable through your own actions intentional or not and require intervention by then a semi-managed add-on is required.

Standard support hours for self managed services are 10:00 – 17:00 GMT+1,  general informational tickets will be answered during this period.

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